Our Amazon Packages Were Stolen and We Received the Best CustomerService

Last night I came home and found a package at my front door for a book I had ordered and assumed that was the only package I received for the day from Amazon.  Later in the night, I went to my neighborhood meeting and a fellow neighbor said he found a box in the middle of the street that was ripped open with my name on it so he brought it to me.  Turns out the first casualty of the night was a bottle of bug spray.  I gave a little chuckle to myself at how this robber was probably super disappointed in the contents of the package.  Then I started getting curious.  In the past week, I ordered hundreds of dollars of items from Amazon in anticipation for our upcoming trips that at this point had no idea when everything was being delivered.

After I got home, I decided to check my Amazon account to see how much damage the robber actually did versus the miniscule amount of the bug spray I initially thought.  The grand total: 3 packages with over $200 in items stolen.  I was so mad at UPS for leaving that many packages between my front door and storm door in the middle of the city and decided to give Amazon a call to let them know what happened to the packages they sent me.

I wasn't expecting much - I thought they would say it was UPS's fault and pass the blame.  What I received was completely different.  The customer service representative was extremely nice and she went through my many orders to find all the items that were stolen and said they would replace all of the items.  Not only would they replace everything but she said that they would upgrade the shipping to make sure I received everything as soon as possible.

I have always been a huge fan of Amazon and get a lot of my items from there but their customer service has made me a life long customer (even when they start charging sales tax in Maryland)!

If you ever get into a similar situation, file a police report with Baltimore City (http://www.baltimorepolice.org/our-services/file-a-police-report-online)

Use the Baltimore Police Department Online Citizen Reporting System to report the following incidents:

Theft	Illegal Dumping	Lost Property
Vandalism to Vehicle	Theft From Vehicle	Vandalism to Property